Refund and Returns Policy

ABOUT OUR KEYS

All of our cd keys are genuine, licenced cd keys from authorised manufacturers.  Each one is unique and unused.

RETURN POLICY / REFUND POLICY

Can I return or exchange digital codes?

Due to the nature of digital codes, we generally do not offer returns or exchanges once a code has been delivered. However, if you encounter any issues with a code, our support team will work with you to find a resolution.

If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full (Pre-orders are non refundable until after the release date).   

All refunds will be issued immediately but may take a few working days to appear on your card statement.  For your convenience, you can browse to the orders page and click the ‘cancel order’ button to claim a refund.

Pre-orders: Refunds are only processed on the day following release date of the game.

We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item. In some cases we can put the code up for re-sale, and refund once the product has been succesfully re-sold.

WARRANTY POLICY

If, in the unlikely event you receive a key that does not activate your game, or you experience any problem with activation, we guarantee the product by ensuring you either receive a working code, or a full refund.  Simply make a ticket at our support centre, and we will investigate the key for you.  

We may ask for screenshots of the error to assist us in investigating your case.  Once we have received your ticket, we will reply promptly offering a solution, or if we cannot solve your issue due to the key being faulty, we will refund you.

SHIPPING POLICY

Shipping on CD Keys is totally free, as our items are digital and we deliver them instantly after payment.

Immediately after payment, the activation key for whatever product you purchased will be delivered to you by email.

Contact us at {contact@msk-cdkeys.com} for questions related to refunds and returns.